Refund policy
TradeGraph sells prepaid credits for live export data. Credits are a digital product added to your account right after payment, so nothing is shipped.
What can be refunded
- You can get a full refund of unused credits if you ask within 7 days of payment.
- After 7 days you can still ask for a refund of the unused paid credits left in your account.
- If you delete your account, unused paid credits are refunded to the card you paid with.
What cannot be refunded
- Credits already used are not refunded. The price of a paid call is shown before you run it.
- The sign-up bonus credit is not refundable and has no cash value.
How to ask for a refund
- Email [email protected] from the address on your account. Adding the payment date and amount helps us check it quickly.
- We check your remaining credits and refund to the card you paid with within 3 business days, by cancelling the Toss Payments payment. Your card issuer may take longer to show it.
- If you paid by bank transfer, we refund to the account you paid from and issue an amended tax invoice.
How much you get back
- If you used part of your credits, we refund the same share of what you paid for the paid credits left.
- Payments are in KRW with VAT included. For example, $50 of credits costs ₩77,000, and if $25 is left we refund ₩38,500.
- Internationally issued cards are also refunded in KRW through Toss Payments, so the amount in your currency can differ from what you paid because of your issuer’s exchange rate.
If you use auto top-up
Credits bought by auto top-up follow the same rules. Any refund, of an auto top-up or not, pauses auto top-up until you turn it back on.